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About Us

Overview

 

Cruise Circle is a fully independent member of the Freedom Travel Group.

We are cruise specialists, as simple as that, and we are not only passionate about what we sell, we are also confident that as members of CLIA (Cruise Lines International Association) we have the industry leading knowledge and experience to provide you with the all round service you deserve when spending your hard earned money.

We are at your disposal not only when you book your cruise but right the way through to when you return home. We value your custom immensely, and you will always have a direct contact with one of our cruise specialists by telephone or e-mail throughout your booking.

We have very few customers that have only booked one cruise with us, which we put down to the fact that we always treat our customers as individuals, as cruisers, and eventually as friends.

 

The Cruise Circle Charter

 

Up-front, honest pricing

We’ll never try and hide anything from you, it’s just not how we operate. Pricing can change at any time so if we see a better deal for you when you speak to us, we promise to let you know.

 

No hidden fees

Prices on 7 night or longer fly-cruise holidays will always include baggage.

 

No booking fees, ever

We provide full ATOL and ABTA security and we don’t believe you should have to pay a “booking fee” for this.

 

A personal service

Well-trained, UK based, experienced staff (collectively our team can boast 80 years of experience in cruising and even longer in travel). We’ll leave you to do the maths…We sell based on our own experiences and extensive knowledge and we take the time to ensure that all aspects of your booking are right for you.

 

We love our educational trips and ship visits!

If there’s a ship docked in the UK you can bet one of our team will be there, note pad, pen and camera phone at the ready!

 

Peer-reviewed, good quality accommodation

Where we include accommodation we will always base our advertised pricing upon accommodation with 4 out of 5 stars on Trip Advisor or similar (If we haven’t been for a look around ourselves).

 

No unreasonable flight times

We will never base our lead-pricing on flights arriving to your destination in the middle of the night, or departing from one airport and returning to the other unless clearly specified.

 

Competitive Prices

 

Whilst we remain 100% independent, we have the full backing and buying power of the Freedom Travel Group which means that when negotiating commercial terms with the cruise lines we feature, we are classed as "preferred partners" allowing us to be one step ahead of our competitors.

Although we believe that our personal one to one service is vital, we also appreciate the need to be competitive in today's economic climate, a balance which we feel we have managed to get right.

 

ABTA

Financial Protection (ABTA)

 

Cruise Circle has it's own ABTA number - K0086 meaning that we abide by ABTA’s code of conduct. Third Party Cruise Packages booked by Cruise Circle are financially protected.

 

ATOL Financial Protection (ATOL)

 

For fly cruise bookings where we put together a bespoke tailor made cruise package for you ourselves, we are ATOL protected (ATOL 6042) via the CAA (Civil Aviation Authority) which provides full financial protection for our fly cruise packages. Please click here for further terms and conditions relating to packages created by ourselves.

ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate click here. 

 

CLIA

Cruise Lines International Association (CLIA)

 

CLIA UK & Ireland brings together cruise lines, travel agents and associated travel partners to help promote cruise holidays within the UK and Ireland.

Cruise holidays offer guests an exceptional holiday experience with some of the finest dining, entertainment, enrichment and service available on any holiday type, and all combined with visits to some of the most inspiring and beautiful destinations on the planet.

Globally CLIA works with 60 cruise lines, all of whom offer a distinctive holiday experience that continues to grow in popularity, with over 1.7 million cruises booked by UK guests in 2012, and with over 20 million worldwide.

 

Meet The Team

 

Read our staff profiles, industry experience and top cruising tips!

 

Jason Daniels, Managing Director

 

Industry background: My first job in travel was as a sales consultant for TV Travel Shop back in 1999, it was truly an eye opener to the world of travel and an exciting place to work. In January 2006 I started with Travel Circle, just as a new project ‘Cruise Circle’ was being launched, the rest I guess you could say is history, our history. I’m fortunate to have been with Cruise Circle since the very start, and am very proud of what we have achieved since those early days.


Favourite Cruising Experience: 
This is a tough one, can I have two favourites?

My first ever cruise was a travel agents educational trip on the Golden Princess around the Caribbean. I went with an open mind, but was completely blown away by the food, entertainment, and service. It was also the first time I met a kind and (very) attractive travel agent from Derbyshire, I finally married her in June 2012.

In December 2007 I was lucky enough to cruise across the Pacific Ocean from Hawaii to Auckland with Celebrity Cruises, stopping at French Polynesia on the way. The island of Moorea is without doubt the most beautiful place I have ever visited, a genuine island paradise.


Why I love my job: 
I can honestly say that I wake up every day and look forward to going to work, I guess it helps that my role is so varied. The serious stuff like negotiating commercial agreements with our cruise line partners and ensuring that we are complying with our ABTA & ATOL obligations is interesting and challenging, responding to emails and calls personally from satisfied customers is rewarding, but most of all I enjoy interacting with the amazing people we have working for us. I firmly believe that our service is unrivalled within the cruise industry. Many of our valued customers have been booking their cruises with Cruise Circle for over 10 years.


Dream Itinerary: 
It has to be either a full world cruise, seeing so many fascinating destinations and cultures but only needing to unpack the once, or a cruise to Antarctica where I imagine the air to be so clean and the wildlife so untouched.


Jason’s Top Cruising Tip: 
Firstly, make sure you book it with Cruise Circle! Secondly, don’t make your choice when booking a cruise on price alone, look at the value of what’s included. Finally, always book a balcony if you can, nothing beats the fresh sea air.

 

Danielle Nemeth, Sales/Customer Services Director

 

Industry background: I have worked in travel my whole working life. Working for small independent agencies before moving onto Lunn Poly which then changed to Thomson’s, I took an agency break in 2002 and worked overseas as a Holiday Representative in both Majorca and Gran Canaria which was a fantastic experience. I then returned back to agency life. I started with Travel Circle back in 2007 when Cruise Circle first began and I am very proud of what my husband and I have achieved since then.

Favourite Cruising Experience: I never thought that cruising would be for me until I sailed around the Caribbean in 2004 only being 24 years old I thought I would not like it, how wrong could I have been? Since then I have been hooked and I have been fortunate to sail on many different cruise lines to amazing destinations.

My absolute favourite was the when we sailed through the South Pacific, visiting Bora Bora and Moorea. It was truly magnificent.

Why I love my job: Every day differs for me which keeps my role exciting. I enjoy working closely with both my customers and my team whom might I add I am most proud of. Our combined experience gives our customers the peace of mind that they are booking with the right agency and my team work hard to ensure that we maintain this high level of service which is why we have a high repeat customer base. Of course I face challenges, one of which is ensuring that we are consistently compliant with both ABTA/ATOL. However, I recognise how important it is that all of our bookings are booked correctly and that we are giving our customers exactly what they have booked and paid for. It is guaranteed that my team will always go that extra mile for all of our customers, whilst we consistently remain competitive we also give thorough and honest advice.

Dream Itinerary: Far East and Alaska

Danielle’s Top Cruising Tip: Always speak to someone in the know to ensure you are booking the right cruise line and the right ship, and of course always make sure you book with Cruise Circle.

 

 

Cherie O’Rorke, CLIA Credited Cruise Specialist


Industry background: 
I previously worked on the high street for a large multiple for over seven years. I have been with Cruise Circle for six years, in that time I have travelled with Royal Caribbean, P&O, Princess, Norwegian Cruise Line & also MSC Cruises.


Favourite Cruising Experience: 
My favourite cruising experience so far was on board the Royal Princess. I also enjoyed cruising the Med on P&O's Britannia, experiencing the wide range of dining and entertainment options with NCL and pampering myself onboard the Royal Princess.


Why I love my job: 
I love customers who give me a challenge to find their perfect cruise.


Dream Itinerary: 
Australia & New Zealand, with a few days stopover in the Far East.


Cherie's Top Cruising Tip: 
Book a guarantee cabin rather than named, to stand a higher chance of being upgraded.

 

Gemma King, CLIA Credited Cruise Specialist


Industry background:  I have worked in travel since I left school at the age of 16 and completed an apprenticeship to gain my NVQ Level 3 in Travel & Tourism. I worked on the high street for a couple of years and found I had a real passion for cruising. I then landed myself a Cruise Specialist role and have done this ever since.


Favourite Cruising Experience: 
This has to be my first ever cruise which was onboard P&O's Ventura. We sailed to the Canaries from Southampton, it really opened my eyes to what cruising can offer and how easy it is to sail from Southampton (unlimited luggage being a big bonus for me!).


Why I love my job: 
I love being able to provide customer satisfaction, when clients come back from their cruise and tell me all about their holiday and how much they enjoyed it I get a real sense of achievement knowing that I found that person exactly what they were looking for.


Dream Itinerary: 
I'd love to go to the Maldives, followed by a cruise around Australia and New Zealand and then on the way home maybe a stop off at Singapore or Dubai for a few nights to break up the journey.


Gemma's Top Cruising Tip:  
If you book whilst you're onboard, some cruise lines offer extra discounts or onboard credit and we can still look after your booking for you.

 

 

Joy Gozzard, CLIA Credited Cruise Specialist


Industry background: I have worked in the travel industry for over 20 years. I was based on the high street for a large multiple agency in a variety of roles for 18 years. I have been at Cruise Circle for over 5 years, during this time I have built up my cruise knowledge and experience through ship visits and personal cruises. My customer service is exemplary and with my personal and attentive service many of my customers return to me year after year.


Why I love my job: 
Having visited many countries and cruised with a large variety of cruise lines, onboard different ships I really love sharing my extensive personal destination and cruise knowledge. By far, the best aspect of my job is customer satisfaction resulting in happy customers who book time and time again.


Favourite Cruising Experience: Princess Cruises to the Caribbean and the experience of sailing on 2 brand new ships last year. I also really enjoyed the scenery of the Norwegian Fjords. 


Dream Itinerary: 
My dream itinerary would include Australia, New Zealand and the South Pacific. 


Joy's Top Cruising Tip: 
Take as many cruises as you can as life is just too short! 

 

Michelle Andrews, CLIA Credited Cruise Specialist

 

Industry background: I have worked in the travel Industry for 14 years with Thomas Cook Co-operative Travel, working up from sales consultant to management. I've also been the cruise co-ordinator for a region of shops. I'm the newest member of the team at Cruise Circle, but already I feel part of the family. 


Why I love my job: 
I really enjoy speaking to customers, especially when cruising is something I love to do myself!


Favourite Cruising Experience: 
My favourite cruising experience so far has to be on our way into Flaam whilst cruising the Norwegian Fjords. 


Dream Itinerary: 
My dream itinerary would be a world cruise, or if time was an issue, cruising around the Far East.


Michelle's Top Cruising Tip: Do as little or as much as you want!

 

Paige Cooper, Cruise Administrator


Industry background: I left university and went straight from there to work for Thomas Cook, where I stayed for a year and a half. In that time, I learnt a lot about travel and tourism but not enough about cruise, which I was always eager to learn more about. I then decided I wanted to specialise in cruise and made the move to Cruise Circle. I’ve been with Cruise Circle since January 2017. 

Why I love my job: I enjoy helping our customers with all aspects of the aftersales process and I'm learning something new every day. No two days are the same! 

Dream Itinerary: I would love to travel around America, maybe start in New York go down to the Caribbean and somehow end up in Alaska or Canada!!


Paige's Top Cruising Tip: Relax, enjoy yourself and make the most of every port on your itinerary.

 

 

Mark Godden, Product Development Manager 


Industry background: 
I started my career in travel with Lunn Poly where I worked for six years, during which time I also transferred to sister-company Thomson Holidays and worked for a summer season as a holiday rep in Porec on the Istrian Riviera in Croatia. In 2003 I took a career break and went back-packing before returning to the UK and starting work with Norwegian Cruise Line in Business Development. Apart from a period where I moved to Australia for a couple of years, I have spent the most part of the last 12 years working with Norwegian Cruise Line and helping travel partners grow their cruise business.


Favourite Cruising Experience: I’m lucky to say that there has been a lot! Probably the best has been sailing the inaugural sailing of Norwegian Epic to New York. Sailing in to New York, past The Statue of Liberty and up the Hudson River still brings goosebumps, and to have done it on an inaugural sailing was very special indeed.


Why I love my job: 
It’s the creative side that I really enjoy. I get to research and plan out new holidays that I think (and hope!) our customers would enjoy. I speak to cruise lines, tour operators, tourist boards and so on to help provide inspiration so that our customers always have something new and interesting to consider. It’s challenging and I love it.


Dream Itinerary: 
Very tough to say as I want to do everything! However, I would say the next cruise destinations on my hit list are Alaska and the Southern Caribbean.


Mark's Top Cruising Tip: 
If the budget will allow, consider a balcony stateroom or cabin. It’s great to have your own bit of deck space. The memories of sailing out of Venice, spotting stingray in Belize and much more are priceless to me and well worth spending a little extra.

 

 

Chris Postle, Web Product Manager

 

Industry background: 2.5 years at a web development agency with a focus on cruise.


Why I love my job: My favourite aspect of my job is that it's extremely varied. It also involves a lot of problem solving in order to provide creative solutions to issues that come up.


Dream Itinerary: 
My dream itinerary would be a few days cruising the Galapagos islands, with enough time to go wildlife-spotting, then off to the Maldives for some rest and relaxation on shore.

 

 

Zoe Brooks, Digital Content Executive


Industry background:
 Over the last 10 years I have worked as a resort rep in Greece and a tour guide in Europe. I then worked in London in tour operations, recruitment, marketing and more recently business development. I also worked at Butlins and at Camp America back in my Uni days. 


Favourite Cruising Experience: 
I was lucky enough to go on an expedition cruise to Antarctica a few years ago which was absolutely amazing. I went on a Mediterranean cruise onboard P&O’s Ventura in July 2014 which was my first big ship cruising experience. Since joining Cruise Circle I have also had a good look around Royal Caribbean's Adventure of the Seas and Cunard's Queen Victoria. I have also become quite obsessed with the grandeur of Cunard.


Why I love my job: 
I really enjoy organising all of the different campaigns and getting them to look good on the website. And sorting out the spreadsheets!


Dream Itinerary:
The Arctic or Alaska is next on my list.


Zoe's Top Cruising Tip:
  As a bit of a newbie to cruise my tip would probably be 'Ask Joy!'. Joking aside, I would definitely recommend booking through someone that knows what they're talking about. There are a lot of different fares and extra benefits such as drinks packages, onboard spend and freebies that you could miss out on.

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