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Website Terms Of Use

Cruise Circle Website Terms Of Use

Cruise Circle is a trading name of Travel Circle Ltd, 04936370 of 27 Market Place, Bolsover, Chesterfield, Derbyshire S44 6PN.

Please be aware of the following terms of use for Cruise Circle on-line bookings. It is important that you read these.

Cruise Circle will act solely as your booking agent, you must make sure that you have read and understood the full terms and conditions of the cruise line with whom you have booked. These terms and conditions can be found within the cruise line’s brochure, website, or other literature. These will be the terms and conditions that will apply to your booking.

Names

Please ensure that you have entered your first and last names exactly as they appear on the passport that you will be travelling with. We will contact you if we require any middle names that you may have.

An amendment fee of £25, plus any charges levied by your cruise line will be payable for any subsequent changes that need to be made as a result of incorrect information that you inputted during the booking process. Amendment charges levied by cruise lines vary, and are out of our control.

Cancellations

A cancellation fee of £50 per booking will apply in addition to the cancellation charges detailed in your cruise line’s terms and conditions; these will be specific to the cruise line you are booking with and vary between cruise lines.

Travel Insurance

Obtaining suitable travel insurance for your cruise is solely your responsibility. This is a compulsory booking condition of all cruise lines. Cruise Circle will be pleased to provide you with a competitive quote for Travel Insurance. Please contact us.

Passport/Visas

Your passport must have at least 6 months validity from your return date of travel.You are solely responsible for ensuring that your passport is valid for all countries visited whilst on your cruise, and any subsequent pre/post cruise stays or stopovers.Where relevant you must also ensure that the correct visas for all countries visited are obtained before travelling. This is your sole responsibility.

Inoculations and disease prevention

You are fully responsible for arranging all necessary inoculations and/or disease prevention tablets for the countries you visit whilst on your cruise. These must be organised in advance, and within the recommended time frames prior to your departure.

Flights

When booking a fly/cruise package, flights are wholly determined and allocated by the relevant cruise line. Therefore, carrier, routing, aircraft or timings cannot be guaranteed.  This may mean that the flight allocated to you may not necessarily be direct nor the quickest route available. Cruise Lines will always try their best to provide you with suitable flights that fall within the flight cost allocated to your booking. Sometimes a supplement can be paid which may allow you to choose your air arrangements. Please contact us if you have any specific requirements.

Cabins

If your booking has been made on a “guarantee” basis, meaning that you have been guaranteed a particular grade of stateroom or higher, we will notify you of your cabin number upon receipt of it from your cruise line. A particular cabin grade does not necessarily guarantee a particular deck or cabin type, merely an obligation by your cruise line to allocate you the booked cabin grade or higher as per the cruise line’s cabin categories which can be found in their brochure / website. Once a cabin has been allocated you may still be upgraded prior to your departure at the discretion of the cruise line.

P&O/Cunard - Booking guaranteed cabins (no allocated cabin number at time of booking)

** SAVER FARES- FULL PAYMENT DUE - 100% CANCELLATION FEE ** 

Different terms and conditions apply to bookings made under the Saver Fare promotion. Payment in full is required at the time of booking and fares are non-refundable. Therefore cancellation charges are 100% from the time of booking. Your stateroom number will be allocated anytime up to departure and once allocated can not be changed.

This promotion is not combinable with any other deal including any offers of onboard credit. In addition, a transfer of your booking will not be permitted 
under this promotion and any amendments to your booking will be treated as a cancellation.

The Cunard Line/P&O Cruises booking conditions otherwise remain unchanged. 

Saver Fare promotion bookings will be part of the automatic E-Documentation initiative therefore all pre-voyage documentation will only be available online.
If you have any questions concerning these conditions then please contact us on 0800 023 1273.

Any Cabin upgrade that has been given as a result bookings made on a “guarantee” basis cannot not be rejected by the passenger. The cruise line reserves the express right to upgrade where necessary. For cabin categorisation, please refer to your cruise line’s brochure/website.

Card Charges

All card charges for payments made on line are waivered (except AMEX- 3%).

This is relevant to any balances due in full at the time of booking, or any deposits paid by booking on line. Any subsequent balances due at a later stage will be subject to the following card charges, (balances due at a later stage cannot be paid online) :

Credit Cards - 2%

AMEX - 3%

Debit Cards / Cheques – 0%

By accepting these terms and conditions you are confirming that you would like to make a confirmed reservation for the cruise / air (where applicable) arrangements selected, and will be liable for any balance payment due as a result of your booking.

Additional booking conditions for all bookings

Cruise Circle will do everything within their power to ensure that all customers achieve complete satisfaction before, during and after their cruise holiday, however by accepting these bookings terms and conditions you fully understand that Cruise Circle are acting on your behalf as your agent.

Cruise Circle are a fully bonded member of ABTA (K0086) and act as retail agent for a number of ATOL holders, and other ABTA agents. Cruise Circle are also ATOL bonded in their own right under ATOL 6042 as part of the Freedom Travel Group for fly cruise packages created by Cruise Circle.

Please be aware that Cruise Circle are acting solely as your booking agent, subject to which all bookings are accepted.

Liability

All bookings accepted by Cruise Circle and arrangements made are subject to the booking conditions applicable and publishes in the relevant cruise line / principal’s brochure, website or other literature.

All tickets issued by Cruise Circle are in their capacity as retail agents for ATOL holders, upon the express condition that Cruise Circle are not liable to any passenger for loss, damage, delay, injury, cancellation, or any additional expense, suffered by any passenger whatsoever, or any cause beyond the control of Cruise Circle or any of it's agents, representatives or officials. The total liability of Cruise Circle shall not exceed the total payment received from the client in respect of any booking.

Payments

Payment will be required as per the booking conditions of the relevant Cruise Line. Cruise Circle will initially require a deposit with the balance required 14 weeks prior to departure.

If booking within 14 weeks of departure, full payment will be required immediately. Some cruise lines may require full balance payment earlier than 14 weeks prior to departure; this will be advised at the time of booking if appropriate.

In some cases, the full cost of any flight element may be payable at the time of booking. The exact deposit/payment requirements for your chosen cruise operator will be advised at the time of booking.

If after a deposit is taken, the balance is not paid by the designated time, Cruise Circle reserves the right (after due notice to the client) to cancel the booking, and all deposits and assurances will be forfeited. Any charge imposed by the cruise line to cancel the booking, will be the liability of the customer.

In addition Cruise Circle will levy a cancellation charge of £50 per booking.

All balance payments made by credit card are subject to a credit card charge of 2% of any payment made using that method. Amex charges are 3%. Debit card payments are not subject to any charge. Cheques can be used to make balance payments at no charge, but in all cases we cannot confirm a booking until we have received a deposit payment by card.

Until further notice, any payments made on-line when making an on-line booking are not subject to any charges (except AMEX 3%)

Cancellations

Any booking cancellation must be made to Cruise Circle in writing (or via email).

We cannot accept cancellation by telephone. Cancellations are effective from the date we receive written confirmation. Upon receipt we will contact the relevant cruise operator to ascertain the relevant charges.

Please send in writing to:

Cruise Circle (Cancellations)
27 Market Place
Bolsover
Derbyshire
S44 6PN

Alternatively you may e-mail your cancellation to: info@cruisecircle.co.uk

Insurance

It is a Cruise line booking condition that passengers have adequate insurance cover. 

Cruise Circle can provide travel insurance to cover all worldwide cruise destinations. Please contact us for a competitive quote on 0800 023 1274

Passports, Visas & Vaccinations

Passengers are personally responsible for any Visas, Vaccinations and Passports that will be required to travel.

General visa, and passport guidance is available from the following website:   www.ukpa.gov.uk

General vaccination guidance is available from the following website: www.dh.gov.uk/Home/fs/en

Privacy Policy

The following policy explains how we use any information we receive from website visitors and how we protect your privacy.

When you complete a cruise enquiry form/booking we need to know your name, address, telephone number and e-mail address to contact you.

This information, together with details of the cruise you enquired about, is forwarded to us to enable us to process your request for information. Cruise Circle will respond directly to you by telephone or email.

We may use tracking software to monitor website traffic and usage, which helps us develop the functionality of the website for your benefit. This software does not enable us to capture any personal information.

Cruise Circle and our website developers will not disclose information about a website visitor or enquirer to any other person or organisation without their consent unless they are legally required to do so, or if there is an emergency / exceptional situation that necessitates doing so.

Cruise Circle may send you occasional updates about Cruise Circle products and services via email, SMS text message or mail. You can unsubscribe from one or more of these lists at any time by emailing us at: info@cruisecircle.co.uk

Changes to our privacy policy

We reserve the right to update or alter this Privacy Policy from time to time without notice to you.

Freedom Travel Website Conditions

By submitting your details you consent to the collection and use of this information by Cruise Circle and their site operators in the ways described above.

Cruise Circle is a trading name of Travel Circle Ltd, 04936370 of 27 Market Place, Bolsover, Chesterfield, Derbyshire S44 6PN.

We are a member of The Freedom Travel Group. By accessing, using, browsing or booking on this website you agree you have read, understood and are bound by these Website Conditions and by the booking conditions of the principal you enter a contract with. Nothing on this website shall constitute an offer to provide goods or services. The holidays and other services on this website are only available for purchase by those who are aged 18 or over, who are making the purchase from within the UK and who have a UK address to which booking documentation may be sent. The business and the services we offer are governed by the applicable laws of England and Wales. We are not licensed to trade outside of the United Kingdom therefore we cannot accept booking requests from individuals who are not based in the UK.

We do not accept bookings made by travel agents or other agents appointed on behalf of members of the public. Any bookings made in contravention of these conditions will be invalid and will be cancelled. In such circumstances, a refund will be given (less any charges we incur from the supplier), but we also reserve the right to charge an administration fee of £100 per booking. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this site, the services offered, or any information relating to such services and our business in any respect with any laws of any country other than the laws of England and Wales. Access to this site is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with exclusively by the Courts of England and Wales (unless you have booked your holiday in Scotland or Northern Ireland, in which case any disputes may be dealt with in the local courts in either country, as applicable). We reserve the right to deny access to this site at any time without notice. Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on this site and/or to any services offered via this website.

We are a member of The Freedom Travel Group. The Freedom Travel Group Ltd is a member of ABTA and an Accredited Body of the CAA (who operate the ATOL scheme), which means you benefit from booking with an ABTA member and we can sell ATOL protected flights and flight inclusive packages. The Freedom Travel Group Ltd is part of the Thomas Cook Group. Head Office: 1 Tabley Court, Stamford Street, Altrincham, Cheshire WA14 1EZ. Registered Office: Westpoint, Peterborough Business Park, Lynch Wood, Peterborough, PE2 6FZ. Registered in England Number: 03816981.

When you use this website you agree to be bound by the following obligations: You accept financial responsibility for all transactions made under your name or accountYou confirm you are 18 years of age or over and have legal capacity to make a booking.You warrant that all information you provide about yourself or anyone else is true and accurate.You will not use this site for speculative, false or fraudulent bookings.You will not use this site to transmit threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawfulYou will not modify, copy, transmit, distribute, sell, display, license or reproduce this site or any of its content in any way, except that one copy of any information contained within this site that is relevant to you or your booking may be made for personal, non-commercial use.You will make use of the security devices that we offer on this site and you will keep any passwords secret.

The booking conditions of the principal contain limitations and exclusions of liability to any person(s) who books and/or takes any of the holidays and/or travel arrangements advertised on this site. Cancellation and amendment charges are payable if a booking or other purchase is cancelled or amended by you after it has been confirmed. No warranties, promises and/or representations of any kind, express or implied, are given as to the nature, standard, suitability or otherwise of any services offered via this website. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any of the information or material contained in this website and/or use of or access to any other information or material via web links from this site or any inability to access or use this website.

These exclusions of liability apply only to the extent permitted by law. If any of these exclusions, in whole or part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question. Access to this website is free and you access and use it entirely at your own risk. This site is provided on an 'as is' and 'as available' basis. We accept no liability in respect of your inability to access or use the site at any time, nor for any failure to complete any transaction. We do not warrant that the site is free from computer viruses or other properties that may cause loss or damage. We do not accept any liability for any losses or claims arising from the downloading of viruses, or from the loss, corruption or other adverse effects to material that is downloaded or to any programs or data already on your own computer, nor for any website browser incompatibility problems. We accept no liability for breaches of security arising out of intentional and/or unauthorised attempts to access this site, for example, by computer hackers. We accept no responsibility for any material supplied for this site by independent contributors. The inclusion of any links on this site does not imply that we endorse or accept any responsibility for the linked site, its content or its provider.

Access to a linked site will be subject to that site's own terms and conditions, to which you must refer. We reserve the right to change or update these Website Conditions from time to time without prior notice to site users. The current version of the Website Conditions will be displayed on this website from the date on which any changes come into effect. Continued use of this website following any changes to the conditions of use shall constitute your acceptance of such changes. The holidays and prices advertised on this website are not 'live'. Although prices and availability of holidays are updated very regularly, holidays are subject to availability and prices can change at any time. When you make a search on our website for a specific holiday, our website will then check the live availability and the current price with the tour operator’s reservations system, therefore please allow for changes to occur before your final price is confirmed. We may change any of the content of this website at any time without notice and without liability to you, including adding or removing discounts, offers, holidays, or other features or services. We take all reasonable steps to ensure that all information on this website is accurate but cannot guarantee that this website is free of any errors. If any price shown on this website is obviously a mistake (i.e. is so low that any person, acting reasonably, would realise that it cannot be an accurate price), then any booking made based on such price will not be valid and we will be entitled to cancel any such booking and to provide you with a full refund. The prices and discounts shown on this site are applicable to bookings made via this site only and may vary from prices available via any other booking channels. We reserve the copyright and all proprietary rights in this website and all its content. All intellectual property rights (including, without limitation, copyright and rights in and to databases and trade marks) subsisting in this site and its content, and in the software and source materials used in connection with it, are owned by us or by our parent or affiliate companies or by our licensors. The trading names and any other marks, logos and graphics displayed on this website are registered trade-marks and you are not granted any right or licence to use them.