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Cruise Circle’s Diversity Charter
Terms and Conditions

About Us



Cruise Circle is a fully independent member of the Midcounties Co-operative Travel Consortium.

We are cruise specialists, as simple as that, and we are not only passionate about what we sell, we are also confident that as members of CLIA (Cruise Lines International Association) we have the industry-leading knowledge and experience to provide you with the all-round service you deserve when spending your hard-earned money.

We are at your disposal not only when you book your cruise but right the way through to when you return home. We value your custom immensely, and you will always have a direct contact with one of our cruise specialists by telephone or e-mail throughout your booking.

We have very few customers that have only booked one cruise with us, which we put down to the fact that we always treat our customers as individuals, as cruisers, and eventually as friends.


The Cruise Circle Charter


Up-front, honest pricing

We’ll never try and hide anything from you, it’s just not how we operate. Pricing can change at any time so if we see a better deal for you when you speak to us, we promise to let you know.


No hidden fees

Prices on 7 night or longer fly-cruise holidays will always include baggage.


No booking fees, ever

We provide full ATOL and ABTA security and we don’t believe you should have to pay a “booking fee” for this.


A personal service

Well-trained, UK based, experienced staff (collectively our team can boast over 100 years of experience in cruising and even longer in travel). We’ll leave you to do the maths…We sell based on our own experiences and extensive knowledge and we take the time to ensure that all aspects of your booking are right for you.


Educational trips and ship visits!

If there’s a ship docked in the UK you can bet one of our team will be there, note pad, pen and camera phone at the ready!


Peer-reviewed, good quality accommodation

Where we include accommodation we will always base our advertised pricing upon accommodation with 4 out of 5 stars on Trip Advisor or similar (If we haven’t been for a look around ourselves).


No unreasonable flight times

We will, wherever possible, never base our lead-pricing on flights arriving at your destination in the middle of the night, or departing from one airport and returning to another unless clearly specified.


Competitive Prices


Whilst we remain 100% independent, we have the full backing and buying power of the Midcounties Co-operative Travel Consortium which means that when negotiating commercial terms with the cruise lines we feature, we are classed as "preferred partners" allowing us to be one step ahead of our competitors.

Although we believe that our personal one to one service is vital, we also appreciate the need to be competitive in today's economic climate, a balance which we feel we have managed to get right.



Financial Protection (ABTA)


Cruise Circle has it's own ABTA number - P7553 meaning that we abide by ABTA’s code of conduct. Third-Party Cruise Packages booked by Cruise Circle are financially protected.


ATOL Financial Protection (ATOL)


For fly-cruise bookings where we put together a bespoke tailor-made cruise package for you ourselves, we are ATOL protected (ATOL 6053) via the CAA (Civil Aviation Authority) which provides full financial protection for our fly-cruise packages. Please click here for further terms and conditions relating to packages created by ourselves.

ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate click here. 



Cruise Lines International Association (CLIA)


CLIA UK & Ireland brings together cruise lines, travel agents and associated travel partners to help promote cruise holidays within the UK and Ireland.

Cruise holidays offer guests an exceptional holiday experience with some of the finest dining, entertainment, enrichment and service available on any holiday type, and all combined with visits to some of the most inspiring and beautiful destinations on the planet.

CLIA brings the whole cruise industry together – ocean and river cruise lines, travel agents, ports, destinations and industry suppliers.

Meet The Team


Read our staff profiles, industry experience and top cruising tips!


Jason Daniels, Managing Director


Industry background: My first job in travel was as a sales consultant for TV Travel Shop back in 1999, it was truly an eye-opener to the world of travel and an exciting place to work. In January 2006 I started with Travel Circle, just as a new project ‘Cruise Circle’ was being launched, the rest I guess you could say is history, our history. I’m fortunate to have been with Cruise Circle since the very start and am very proud of what we have achieved since those early days.

Favourite Cruising Experience: 
This is a tough one, can I have two favourites?

My first ever cruise was a travel agent educational trip on the Golden Princess around the Caribbean. I went with an open mind but was completely blown away by the food, entertainment, and service. It was also the first time I met a kind and (very) attractive travel agent from Derbyshire, I finally married her in June 2012.

In December 2007 I was lucky enough to cruise across the Pacific Ocean from Hawaii to Auckland with Celebrity Cruises, stopping at French Polynesia on the way. The island of Moorea is, without doubt, the most beautiful place I have ever visited, a genuine island paradise.

Why I love my job: 
I can honestly say that I wake up every day and look forward to going to work, I guess it helps that my role is so varied. The serious stuff like negotiating commercial agreements with our cruise line partners and ensuring that we are complying with our ABTA & ATOL obligations is interesting and challenging, responding to emails and calls personally from satisfied customers is rewarding, but most of all I enjoy interacting with the amazing people we have working for us. I firmly believe that our service is unrivalled within the cruise industry. Many of our valued customers have been booking their cruises with Cruise Circle for over 10 years.

Dream Itinerary: 
It has to be either a full world cruise, seeing so many fascinating destinations and cultures but only needing to unpack the once, or a cruise to Antarctica where I imagine the air to be so clean and the wildlife so untouched.

Jason’s Top Cruising Tip: 
Firstly, make sure you book it with Cruise Circle! Secondly, don’t make your choice when booking a cruise on price alone, look at the value of what’s included. Finally, always book a balcony if you can, nothing beats the fresh sea air.


Danielle Nemeth, Sales/Customer Services Director


Industry background: I have worked in travel my whole working life. Working for small independent agencies before moving onto Lunn Poly which then changed to Thomson’s, I took an agency break in 2002 and worked overseas as a Holiday Representative in both Majorca and Gran Canaria which was a fantastic experience. I then returned back to agency life. I started with Travel Circle back in 2007 when Cruise Circle first began and I am very proud of what my husband and I have achieved since then.

Favourite Cruising Experience: I never thought that cruising would be for me until I sailed around the Caribbean in 2004 only being 24 years old I thought I would not like it, how wrong could I have been? Since then I have been hooked and I have been fortunate to sail on many different cruise lines to amazing destinations.

My absolute favourite was the when we sailed through the South Pacific, visiting Bora Bora and Moorea. It was truly magnificent.

Why I love my job: Every day differs for me which keeps my role exciting. I enjoy working closely with both my customers and my team whom might I add I am most proud of. Our combined experience gives our customers the peace of mind that they are booking with the right agency and my team work hard to ensure that we maintain this high level of service which is why we have a high repeat customer base. Of course, I face challenges, one of which is ensuring that we are consistently compliant with both ABTA/ATOL. However, I recognise how important it is that all of our bookings are booked correctly and that we are giving our customers exactly what they have booked and paid for. It is guaranteed that my team will always go that extra mile for all of our customers, whilst we consistently remain competitive we also give thorough and honest advice.

Dream Itinerary: Far East and Alaska

Danielle’s Top Cruising Tip: Always speak to someone in the know to ensure you are booking the right cruise line and the right ship, and of course always make sure you book with Cruise Circle.



Joy Gozzard, CLIA Accredited Cruise Specialist

Industry background: I have worked in the travel industry for over 25 years. I was based on the high street for a large well-known agency in a variety of roles for 18 years. I have been at Cruise Circle for over 8 years, during this time I have built up my cruise knowledge and experience through ship visits and personal cruises. My customer service is exemplary and with my personal and attentive service, many of my customers return to me year after year.

Why I love my job: 
Having visited many countries and cruised with a large variety of cruise lines, onboard different ships I really love sharing my extensive personal destination and cruise knowledge. By far, the best aspect of my job is looking after my growing amount of repeat customers, who book with me year after year and are like my extended family. 

Favourite Cruising Experience:  My favourite destination has to be the Caribbean with Princess which I loved so much I had to do 3 times! I also really enjoyed the scenery of the Norwegian Fjords. We often get invited to view the newest ships. I recently saw Celebrity Edge and Norwegian Bliss - both were phenomenal! 

Dream Itinerary: 
Do I only get to pick 1? I'm torn between Australia, New Zealand and South Pacific or Alaska and the Rockies. It's a tough choice! 

Joy's Top Cruising Tip: 
Take as many cruises as you can as life is just too short! 


Paige Cooper, Cruise Administrator

Industry background: I left university and went straight from there to work for Thomas Cook, where I stayed for a year and a half. In that time, I learnt a lot about travel and tourism but not enough about cruise, which I was always eager to learn more about. I then decided I wanted to specialise in cruise and made the move to Cruise Circle. I’ve been with Cruise Circle since January 2017. 

Why I love my job: I enjoy helping our customers with all aspects of the aftersales process and I'm learning something new every day. No two days are the same! 

Dream Itinerary: I would love to travel around America, maybe start in New York go down to the Caribbean and somehow end up in Alaska or Canada!!

Paige's Top Cruising Tip: Relax, enjoy yourself and make the most of every port on your itinerary.


Mark Godden, Product Development Manager 

Industry background: 
I started my career in travel with Lunn Poly where I worked for six years, during which time I also transferred to sister-company Thomson Holidays and worked for a summer season as a holiday rep in Porec on the Istrian Riviera in Croatia. In 2003 I took a career break and went back-packing before returning to the UK and starting work with Norwegian Cruise Line in Business Development. Apart from a period where I moved to Australia for a couple of years, I have spent the most part of the last 12 years working with Norwegian Cruise Line and helping travel partners grow their cruise business.

Favourite Cruising Experience: I’m lucky to say that there has been a lot! Probably the best has been sailing the inaugural sailing of Norwegian Epic to New York. Sailing into New York, past The Statue of Liberty and up the Hudson River still brings goosebumps, and to have done it on an inaugural sailing was very special indeed.

Why I love my job: 
It’s the creative side that I really enjoy. I get to research and plan out new holidays that I think (and hope!) our customers would enjoy. I speak to cruise lines, tour operators, tourist boards and so on to help provide inspiration so that our customers always have something new and interesting to consider. It’s challenging and I love it.

Dream Itinerary: 
Very tough to say as I want to do everything! However, I would say the next cruise destinations on my hit list are Alaska and the Southern Caribbean.

Mark's Top Cruising Tip: 
If the budget will allow, consider a balcony stateroom or cabin. It’s great to have your own bit of deck space. The memories of sailing out of Venice, spotting stingray in Belize and much more are priceless to me and well worth spending a little extra.



Chris Postle, Web Product Manager


Industry background: 2.5 years at a web development agency with a focus on cruise.

Why I love my job: My favourite aspect of my job is that it's extremely varied. It also involves a lot of problem-solving in order to provide creative solutions to issues that come up.

Dream Itinerary: 
My dream itinerary would be a few days cruising the Galapagos islands, with enough time to go wildlife-spotting, then off to the Maldives for some rest and relaxation on shore.




Nicola Krzysiak

Nicola Krzysiak, CLIA Accredited Cruise Specialist

Industry background:
I have worked in travel since leaving school 20 years ago, it has always been my dream job! Most of these years have been on the high street with a large multiple and then specialising in cruise only holidays over the past few years.

Favourite Cruising Experience: 
It’s hard to choose as they have all been so fantastic. However, I think the brand new Norwegian Bliss ship just pipped the others, with the excellent food and drink choices onboard. My favourite port so far is Kotor in Montenegro which really took me by surprise, very "oldy worldy," little-cobbled streets and stunning scenery, it was just beautiful.

Why I love my job: 
I love to travel, I love my holidays, my cruises and really enjoy helping customers to make that choice for their dream holiday. I have many loyal customers that love my honesty I can use my personal experience to help them decide. Every cruise, customer and day is different which is what I love.

Dream Itinerary:
Alaska is my dream itinerary, the scenery, wildlife and the fantastic excursions on offer are so exciting, this is on the list for my “big birthday”

Nicola's Top Cruising Tip:
If you can, upgrade your cabin to a balcony, waking up and going outside to see today’s new port is just amazing. Also if there is a drinks package you can pre-book – do it, if you enjoy a little holiday drink it’s definitely worth it.


Kirsty Spicer, CLIA Accredited Cruise Specialist

Industry background: I have worked in travel since I left school at 16 so I have over 20 years’ experience. I couldn’t imagine doing anything else.

Favourite cruising experience:
I did a wonderful river cruise from Amsterdam to Cologne. I loved that the ships would dock right in the city centre which made it easy to get off and tour around with ease. I also liked that the ships were much smaller and familiar and easy to navigate.

Why I love my job:
Most days are different. Lots of different enquiries that let me explore all over the world. I love travelling with my family and I always look forward to our family holidays.

Dream Itinerary: Cruising the Western Mediterranean, getting to visit lots of different cities on one holiday is perfect. I also love a city break.

Kirsty's top cruising tip:
Always book excursions for when you’re in port. Having a tour guide to show you the best places is ideal especially when you only have a few hours.

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