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Coronavirus Travel Update

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Whilst the situation in the travel industry and all of our lives is uncertain, here at Cruise Circle we remain commited to providing the level of service you deserve as valued customers. 

During these challenging times we are doing everything we can to deal with the constantly changing landscape, however we are often at the mercy of our cruise line partners, airlines and other travel suppliers. Unfortunately this inevitably means that our resposne times to you are taking longer than usual. Please bear with us as we push our travel partners for the answers you require. 

Please remember that your cruise holiday is financially protected, whether it is a cruise from the UK or overseas port or a fly-cruise package. We are members of ABTA and follow their code of conduct, and all of our fly-cruise holidays are protected under the ATOL scheme.

We are worried that our cruise will be cancelled but haven't had confirmation. What do we do?

As the situation changes and evolves, cruise lines are working to ensure guests will be safe and and their cruises will be able to operate as normally as possible. Where it is necessary to cancel, the cruise line will notify us and we will be in touch. We are contacting customers in departure date order once we receive notification of cruise line suspension dates.

If your cruise is still planned to go ahead, please rest assured that the cruise line will monitor FCO advice and local conditions and only operate where it is safe and permitted to do so. We aren't able to speculate as to whether a particular departure will operate and our advice is to wait and see how the situation develops.

If you have a query about your holiday which is still planned to operate, please use our 'Contact Us' form or email us at info@cruisecircle.co.uk We will aim to get back to you within 72 hours.

If my holiday is no longer operating or has been subject to a ‘significant change’ What happens now?

Our cruise line partners are continually assessing their upcoming itineraries to ensure that they are operating in accordance with the latest advice from the relevant authorities, however, if your holiday is cancelled you will be notified as soon as possible. 

As per ABTA guidelines, it is recommended that you take a Future Cruise Credit (FCC) or Refund Credit Note. FCC's are issued by the cruise line and may come with an onboard credit or bonus value beyond what you paid for your cruise as an incentive to rebook. This is a great option and will give you something to look forward to. Most cruise lines are offering additional flexibility when booking future travel - our team will be able to talk to you about the options that apply to you.

If you have booked a cruise only with us (from either the UK or an overseas port), or a fly-cruise package with the cruise line and they are offering a cash refund.

We will be happy to process these on your behalf. Due to the volume of requests, cruise line partners have advised of significant delays in the processing of these which may take up to 90 days. Once the refund has been credited back to Midcounties Co-operative Travel Consortium, we will be able to send funds back to your original method of payment. We would like to apologise for the delays in this process which are unfortunately entirely outside of our control.

If you have booked a fly-cruise package under The Midcounties Co-operative Travel Consortium ATOL licence (check your ATOL certificate).

In these extraordinary circumstances, our travel consortium (Midcounties Co-operative) have followed the ABTA agreed approach of issuing Refund Credit Notes whilst we work with cruise lines and suppliers to obtain refunds. These Refund Credit Notes (RCN) will be financially protected in the same way as your original booking through our ABTA and/or ATOL protection schemes, and as monies are received back in from cruise lines and suppliers, we will refund them back to you - reducing the value of the Refund Credit Note by the equivalent amount. ABTA and/or ATOL protection on your RCN will continue until any or all of the following occur:

• You redeem it against another booking which will also offer ABTA and/or ATOL protection

• Funds from the suppliers have been refunded to us to allow a refund to be processed for you

The RCN will expire on 31st March 2021. If any funds remain on the RCN in the 10 days prior to expiry, you can request a cash refund to be processed back to your original method of payment.

For ABTA’s position on Refund Credit Notes, please click here: https://www.abta.com/news/coronavirus-outbreak

Please remember that we are a member of ABTA and your booking is also protected under the ATOL scheme. All payments made to Cruise Circle (an accredited body of the Midcounties Co-operative travel consortium) are financially protected.

Rest assured that we are doing everything we can to process your refund in as timely a manner as possible. However, we are reliant on our cruise line partners and suppliers refunding your monies back to our travel consortium (Midcounties Co-operative) in order for us to release the funds back to you. The Refund Credit Note should provide you with peace of mind in the meantime knowing that your money continues to be protected in the same way as your travel booking.

Thank you in advance for your patience and understanding during this challenging period - we genuinely appreciate it.

Jason, Danielle and the rest of the team at Cruise Circle. 

What are the government and cruise industry bodies advising about the Coronavirus situation?

>For country-specific travel advice, please visit the UK Government’s website by clicking here

>For consumer advice from ABTA visit their website by clicking here

>For a statement by the Cruise Lines International Association’s visit their website by clicking here

>For information and guidance from the World Health Organisation visit their website by clicking here  

Are cruise lines committed to the safety of their passengers and crew? 

Cruise ships have always implemented practices for the prevention of spreading of illness. However, they are now carrying out further screening and will deny crew or passengers boarding if they: 

>Show any symptoms of illness or have an elevated temperature during medical screening 

>Have visited or transited areas of heightened risk or may have been in contact with people that recently visited or passed through areas of heightened risk.  

I want to make a new booking, but I am unsure if now is a good time? 

>Most cruise lines and airlines are relaxing their booking conditions to allow the option to change the destination or travel date after booking. For more information, Click Here

>We’re being updated daily with the latest advice from our cruise line partners, airlines, ABTA, CLIA and the government, meaning we can offer the relevant advice when you speak to us 

Coronavirus statements from the cruise lines

Each cruise line is closely monitoring and assessing the situation and the impact of the spread of coronavirus, and are making any necessary adjustments to the itineraries and health screening processes. If you have travel booked or are considering making a booking but have concerns about the ability to be able to change your plans after booking, you can see the official cruise line policies and new booking condition policies (where available) here:

> Azamara

Carnival Cruise Line

Celebrity Cruises

> Celestyal Cruises

Cruise & Maritime

Crystal Cruises

Cunard

Fred Olsen Cruise Line

Holland America Line

MSC Cruises

Norwegian Cruise Line

Oceania Cruises

P&O Cruises

> Princess Cruises

Regent Seven Seas Cruises

> Royal Caribbean

Saga

> Seabourn

Silversea

Virgin Voyages

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