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Coronavirus Travel Update

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Coronavirus update: 30/03/2020

The safety and well-being of our customers & staff will always be our priority, and I am sure you will understand that our primary focus has been on assisting and repatriating our customers overseas who have been affected by changes to their travel plans as a result of the Coronavirus situation.

Whilst the majority of our customers are back home safely, we are still helping some overseas in what is a very fast-moving and unprecedented global event, and with that mind, we respectfully ask for your patience during this challenging period. 

If you are overseas and require urgent assistance, please call us on 0800 023 1274 (or +44 203 371 7641) leaving your name and as many forms of contact as possible and a team member will contact you as a matter of priority.


Please remember that your cruise holiday is financially protected, whether it is a cruise from the UK or overseas port or a fly-cruise package. We are members of ABTA and follow their code of conduct, and all of our fly-cruise holidays are protected under the ATOL scheme.

Our focus is now moving to future bookings where the cruise has been cancelled or the itinerary has been altered. We are contacting those customers in departure date order - please bear with us if you have not heard from us as we will contact you as soon as possible to discuss your options.

To help us to help you better, we would kindly request that you refrain from sending in multiple requests. We have increased the resource working in our Customer Care team to ensure we are able to respond in as timely-a-manner as possible.

Thank you for your patience and co-operation; Jason, Danielle and the rest of the team at Cruise Circle. 


We are worried that our cruise will be cancelled but haven't had confirmation. What do we do?

> As the situation changes and evolves, the cruise lines are working through departures in order to ensure that guests will be safe and that the cruise will be able to operate as normally as possible. Where it is necessary to cancel, the cruise lines will notify us and we will be in touch

> If your cruise is still planned to go ahead, please rest assured that the cruise line will monitor FCO advice and local conditions and only operate where it is safe and permitted to do so. We aren't able to speculate as to whether a particular departure will operate and our advice is to wait and see how the situation develops.

> If you have a query about your holiday which is still planned to operate, please use our 'Contact Us' form or email us at . We will aim to get back to you within 72 hours.

If my holiday is no longer operating or has been subject to a ‘significant change’ What happens now?

> Our cruise line partners are continually assessing their upcoming itineraries to ensure that they are operating in accordance with the latest advice from the relevant authorities, however, if your holiday is cancelled you will be notified as soon as possible. 

> As per ABTA guidelines, it is recommended that you take a Future Cruise Credit (FCC) or Refund Credit Note.

> FCC's are issued by the cruise line and may come with an onboard credit or bonus value beyond what you paid for your cruise as an incentive to rebook. This is a great option and will give you something to look forward to. Most cruise lines are offering additional flexibility when booking future travel - our team will be able to talk to you about the options that apply to you.

> If you have booked a cruise only with us (from either the UK or an overseas port), or a fly-cruise package with the cruise line and they are offering cash refunds, we will be happy to process these on your behalf. Due to the volume of requests, cruise line partners have advised of significant delays in the processing of these which may take up to 90 days. Once the refund has been credited back to Midcounties Co-operative Travel Consortium, we will be able to send funds back to your original method of payment. We would like to apologise for the delays in this process which are unfortunately entirely outside of our control. Please note that some cruise lines are not offering cash refunds, only FCC's.

> If you have booked a fly-cruise package under The Midcounties Co-operative Travel Consortium ATOL licence (check your ATOL certificate) you will receive a Refund Credit Note which offers you all of the financial protections that your holiday was originally booked under. You can redeem these immediately with us for a future holiday, and whilst we specialise in cruise holidays, we have an expert team and access to over 200 travel companies including airlines, hotel companies, tour operators, UK holiday specialists & more. If you do not wish to rebook, you will automatically be provided with a Refund Credit Note, but will be able to request a cash refund on the 31st of July. Closer to the time, we will an online form with you where you can register your intention to receive a cash refund which we will be happy to arrange. For more information on why Refund Credit Notes are being issued in the first instance, please click here 

> As delays in processing cash refunds may be significant, we strongly recommend that Refund Credit Notes & Future Cruise Credits are accepted where possible. We appreciate that there will be circumstances which may create individual challenges. Please do contact us and, whilst the above policies are outside of our control, we will offer and provide any assistance that we can. 


What are the government and cruise industry bodies advising about the Coronavirus situation?

> For country-specific travel advice, please visit the UK Government’s website by clicking here 

> For consumer advice from ABTA visit their website by clicking here 

For a statement by the Cruise Lines International Association’s visit their website by clicking here 

> For information and guidance from the World Health Organisation visit their website by clicking here  

Are cruise lines committed to the safety of their passengers and crew? 

> Cruise ships have always implemented practices for the prevention of spreading of illness. However, they are now carrying out further screening and will deny crew or passengers boarding if they: 

> Show any symptoms of illness or have an elevated temperature during medical screening 

> Have visited or transited areas of heightened risk or may have been in contact with people that recently visited or passed through areas of heightened risk.  

I want to make a new booking, but I am unsure if now is a good time? 

Most cruise lines and airlines are relaxing their booking conditions to allow the option to change the destination or travel date after booking. For more information, Click Here

> We’re being updated daily with the latest advice from our cruise line partners, airlines, ABTA, CLIA and the government, meaning we can offer the relevant advice when you speak to us 

Coronavirus statements from the cruise lines

Each cruise line is closely monitoring and assessing the situation and the impact of the spread of coronavirus, and are making any necessary adjustments to the itineraries and health screening processes. If you have travel booked or are considering making a booking but have concerns about the ability to be able to change your plans after booking, you can see the official cruise line policies and new booking condition policies (where available) here:

> Azamara

Carnival Cruise Line

Celebrity Cruises

> Celestyal Cruises

Cruise & Maritime

Crystal Cruises


Fred Olsen Cruise Line

Holland America Line

MSC Cruises

Norwegian Cruise Line

Oceania Cruises

P&O Cruises

> Princess Cruises

Regent Seven Seas Cruises

> Royal Caribbean


> Seabourn


Virgin Voyages

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