If you favour a welcoming, ‘home-from-home’ atmosphere, friendly, smiling staff and like-minded fellow guests with whom you can share a good story or two, you’ll likely find travelling with Fred. Olsen a rewarding experience. You don’t have to take their word for it though: they're so confident that you’ll like cruising that they offer an Enjoyment Promise as standard.
Simply book more than 12 weeks ahead on cruises of five nights or more and if you find that it’s not for you within 48 hours of sailing (24 hours on Brabant river cruises), just let them know and they promise to arrange and pay for your flight back to the UK from the next port and repay the cost of your cruise (you must read the full terms & conditions below before booking). So your relaxation starts the moment you choose Fred. Olsen.
The Enjoyment Promise excludes Party Nights and cruises for 4 or less nights. The promise only applies to bookings made for departures more than 12 weeks ahead. The Enjoyment Promise only applies to Passengers who have contracted with FOCL and excludes cruises on vessels operated by FOCL but booked through third party operators. Should you wish to invoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of the Vessel's departure from the original port of embarkation at the latest (24 hours for River Cruises). FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs.