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Public Health & COVID-19 Protocols

Public Health & COVID-19 Protocols

Steps Princess are Taking to Enhance Public Health 

Enhanced Environmental Sanitization. Public areas and staterooms will be thoroughly and more frequently cleaned using a safe disinfectant proven to quickly kill coronaviruses.

Staying Prepared. Highly-trained medical staff includes doctors and nurses capable of caring for a broad range of medical conditions, including dealing with COVID-19 patients. Medical centers will be equipped with COVID appropriate testing and treatment capabilities. All team members will be required to wear Princess-approved face masks.

Ventilation. Ships will feature enhanced air filtration with upgraded HVAC systems. These systems will be designed to replace air within public spaces and staterooms every five to six minutes. HEPA filters will be used in key areas, such as medical centers and dedicated isolation rooms, as a further safeguard.

The MedallionClass® Difference. Touchless experiences are available across our fleet of Princess MedallionClass® ships. While MedallionClass was created to make your life easier at sea, it also makes it easier to meet current challenges, letting us respond dynamically to an ever-evolving situation.

TrulyTouchless™ Embarkation. Faster, contactless boarding is yours when you get OceanReady®. Receive your Medallion® before you leave home and use the app to fill out your pre-cruise health questionnaire.* You’ll then be able to select your preferred time to arrive at the port to help stagger boarding. Physical distancing will be maintained throughout check-in and embarkation. Your stateroom door will even unlock as you approach. *Shipping to your home currently available for U.S. residents only.

An Innovative Approach to Ship Safety. Princess have streamlined the traditional safety drill to make it more convenient and crowd-free. Watch the required safety video anytime on embarkation day and anywhere on board, thanks to your MedallionClass app, or on your stateroom TV. Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member - this way, you'll know exactly where to go in case of an emergency.

Effortless Cruising. Purchase anything on board without handling cash or cards using touch-free technology, courtesy of MedallionPay™. With OceanNow®, you can control physical distancing like never before. Order wherever you are, and the food, drinks and items from our shops will find you, even if you move. Plus you can also access entertainment and casino gaming through the MedallionClass app on your smart device.

Physical Distancing. With MedallionClass guests can get a real-time view of attendance in lounges, theaters and other areas, and bookmark activities of interest, noting attendance limits.

COVID-19 Guest Protocols

Princess Cruises is in the process of finalizing all required COVID-19 protocols for guests. Below are the measures currently planned, which are subject to change as further details are established. They will be updated in accordance with guidance from public health authorities.

Enhancing Health Screenings. Princess are taking steps to implement COVID-19 appropriate pre-embarkation screening, including:

  • Mandatory enhanced pre-embarkation health screenings, including 100% testing for  COVID-19 prior to embarkation, touchless temperature checks and health questionnaires, in accordance with the latest guidelines
  • They will refer anyone with signs and symptoms of COVID-19 , or who are identified at-risk, for additional medical screening before allowing them to board secondary screenings (and health checks throughout the cruise) when necessary contact tracing is planned for every cruise.
  • Secondary screenings (and health checks throughout the cruise) when necessary
  • Contact tracing is planned for every cruise

Responsible Physical Distancing. Across the fleet Princess are making it easier to practice physical distancing by managing the timing, size and flow of groups in onboard venues and for events and helping you make informed decisions about what to do on board.  Entertainment programs and restaurants will be designed to enhance physical distancing. Physical distancing will also be maintained throughout check-in and embarkation, and will be required in terminals, on board ships, on private islands, and during shore excursions.

Masks. When physical distancing can’t be maintained, or when mandated by public health authorities, masks will be required on board, at private islands, and during shore excursions. Masks must be worn in terminals, during embarkation and disembarkation.

Personal Hygiene. Guests will be encouraged to use the hand-washing sinks and hand sanitizer dispensers at venue entrances and in high-traffic areas throughout the ship. Guests will be asked to follow health information about the ways to stay healthy on board and when ashore through daily programming, entertainment systems, announcements, in-stateroom literature and our app. There will be no self-service for meals. We'll do the serving for you.

Safe Shoreside Experiences. Princess are working with local authorities, destinations and tour operators so that the enhanced health and safety measures on board are maintained ashore. They will follow the health protocols for every port they visit. There may be a reduction in the capacity of excursions and tour vehicles. Only shore excursions that comply with their prescribed protocols will be permitted, with strict adherence required of all guests and denial of re-boarding for any guests who do not comply.

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