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Statement Regarding Thomas Cook

10th October, 2019 4pm

 

Along with hundreds of independent travel agents like ourselves, The Freedom Travel Group provided our ABTA & ATOL licences, payment & back-office systems. The Freedom Travel Group was a subsidiary of the Thomas Cook Group, who sadly went in to liquidation in the early hours of the 23rd of September. Our first priority was to look after our customers overseas, rebook flights etc. and manage existing bookings. ABTA & ATOL protection has meant that all monies were protected and the vast majority of travel plans remain unaffected.

For most bookings that involve a solely a cruise, in line with ABTA guidelines to ensure continuity of financial protection, the cruise line may have changed the status of your booking to direct with the operator. For the majority of these, we will be in touch with you regarding how to reassign your booking to our new ABTA number so that we can continue to look after your holiday.

For those customers booked on fly-cruise holidays where the Freedom Travel Group was, providing the ATOL protection, the Civil Aviation Authority (CAA) appointed Hays Travel to fulfil regulatory and licencing requirements. However, please rest assured that we will continue to manage your booking which will go ahead as planned and will continue to be here to ensure you have the best holiday possible.

For the very few customers where claims under the ABTA or ATOL schemes or with card providers are required, we are continuing to provide every assistance to make sure these are processed as quickly as possible.

We’ve spoken with thousands of customers to ensure holidays continued as planned and provide reassurance that all is OK. We are pleased to be now working with the Midcounties Co-operative who will provide our ABTA & ATOL licences to ensure all future bookings will be protected and we can accept new bookings. 

Every day we’re getting cruise line system integration up and running and we expect by the middle of next week that this work will be complete and we’ll be offer the full range of product that our customers are used to. We’re excited that our new partnership with Midcounties will mean that we’ll be able to offer an even wider range of exciting cruise holidays from new cruise line partners, so watch this space for more news. Our great deals will be coming their way soon so please keep an eye on your email inboxes!

Want to say a massive thank you to our amazing team who have worked tirelessly over the past 2 ½ weeks in the interest of our valued customers, I’d also like to thank our valued customers for their continued patience. It's been a challenging few weeks but we’re here and looking forward to continuing to do what we do best; give you the best, impartial advice and find you the perfect holiday at the best possible price.

 

With warm regards,

Jason & Danielle

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