Fred. Olsen's new Plain Sailing Guarantee is designed to give you every reassurance about your booking with them during these unusual times. And it comes completely without clauses or caveats. This will cover guests sailing with Fred. Olsen in 2021, 2022 & 2023.
Book any cruise currently on sale and you can change your mind and move your deposit to another cruise within 12 months of your original sailing with no transfer fees. Just let us know before your final balance is due. Applicable to all bookings for 2021, 2022 & 2023 cruises.
For guests who booked after October 2020 and are planning to sail in 2021, you can also opt to have a full refund on your deposit if you decide not to travel (again, just let us know before your final balance is due).
If you cannot travel due to testing positive for COVID-19, we will transfer your cruise or give you a sailing credit. There will be no administration fees and you can choose any cruise within 12 months of your original sailing date.
We are very sorry if your cruise with Fred. Olsen is cancelled. Whilst we would love it if you transferred to another, you can of course have a full refund, with no quibbles, at any time.
Fred. Olsen want you to book your cruise with complete confidence.
That’s why Fred. Olsen Jnr himself insists each and every booking is covered with his Enjoyment Promise. It means that if within 48 hours of sailing, you are not enjoying your ocean cruise, they will arrange to take you home at their expense and give you a full refund.
As the world is changing constantly, it may also be necessary for the Plain Sailing Guarantee to change without notice. You will always be able to see the latest version on their website (fredolsencruises.com/travel-confidence). The benefits above replace the standard transfer policy detailed in their Booking Conditions.
Terms may be subject to change or withdrawal without notice. Please allow at least one extra business day on top of these deadlines to allow Cruise Circle to process your payment and/or notify Fred.Olsen of your intentions.