As a family run business, Fred. Olsen are free to do what’s right for you, their guests, and their Plain Sailing Guarantee has been designed with that in mind. As the world slowly returns to normal, they want to give you every reassurance that if there are any unexpected changes before, during or after your cruise, you won’t need to worry about a thing.
You can book any of their cruises and change your mind before you sail. If you let us know no later than when your final balance is due, or an interim payment for a longer cruise, you can move your deposit to any other sailing within 12 months of your original travel dates with no transfer fees; after this time, normal transfer fees will apply.
Fred. Olsen has been working with the Government and industry body CLIA to follow all the relevant guidance for cruises as they return to service. As a result, they have developed some new on-board measures to keep guests and crew safe during this time.
Fred. Olsen want you to book your cruise with complete confidence.
That’s why Fred. Olsen Jnr. himself insists each and every booking is covered with his Enjoyment Promise. It means that if within 48 hours of sailing, you are not enjoying your ocean cruise, they will arrange to take you home at their expense and give you a full refund.
As the world is changing constantly, it may also be necessary for the Plain Sailing Guarantee to change without notice. You will always be able to see the latest version on their website (fredolsencruises.com/travel-confidence). The benefits above replace the standard transfer policy detailed in their Booking Conditions.
Terms may be subject to change or withdrawal without notice. Please allow at least one extra business day on top of these deadlines to allow Cruise Circle to process your payment and/or notify Fred.Olsen of your intentions.